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© 2016 by Mingle Manor Sdn Bhd 

Position :

Hostel Ambassador

& Front Desk Officer 

Job Descriptions

 

  • Register guests and assign rooms.

  • Ensure proper credit, check-in, check-out and cash handling..

  • Coordinate room status updates with the housekeeping department.

  • Perform cashier related duties

  • Participates in programmes to increase occupancy and revenue.

  • Maintain up-to date information on room rates, current promotions, tours, events, offers and packages.

  • Coordinate events, tours, or any other marketing activities

  • Timely reporting of daily activities, critical information, issues.

  • Uphold and adhere to Mingle KL hospitality. and service, safety standards and policies.

  • Highlight irregularities to superior..

  • Performs other necessary duties (including housekeeping) as directed by management.

 

Working Hours

  • Shift working hours

Interpersonal Skills/Appearance

  • Maintains neat, decent appearance

  • Outgoing, vocal, welcoming and attentive nature towards guests

  • Pleasant smile

  • Good work ethics and punctual to work

  • Able to communicate in English (oral)

 

Technical Knowledge

  • Basic knowledge of tourist attractions and nearby events.

  • Basic knowledge of principles and processes for providing customer and personal service.

  • Able to organise and coordinate events/conferences

  • Computer skills : Microsoft Excel, Word, Reservation system

 

 

Job Type: Full-time and part-time

Required language:

  • English